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Dorset Water Centre Service Call Charges 2024


Service Call Out  (based on distance from Our Broadmayne HQ this includes up to 1 hours Labour or part thereof.)


Dorchester £90 (Green Zone)

Bere Regis £90 (Black Zone)

Maiden newton £105 (Red Zone)

Sherborne £110 (Blue Zone)

Wincanton- £120 (White Zone)

Call Out to Further than our White zone, charged at £5 per mile outside of the edge the zone.

Please ask for Clarity of charges for your specific location.

Standard  Hourly rate of £50 p/h


Out of hours. 

(After 7pm weekdays, weekends)

Usual rates plus £30


Out of hours Plus.

(Bank Holidays, Easter, Christmas)

Usual Rates plus £60

Workshop Hourly rate £30 p/h 

(or part thereof)


Filter fitting service  (based on distance from Our Broadmayne HQ) in our usual operating area


Crossways £40 (Green Zone)

Piddletrentide £40 (Black Zone)

Frome St Quintin £55 (Red Zone)

Purse Caundle £60 (Blue Zone)

Compton Pauncefoot £75 (White Zone)

Delivery Charges worked out based on distance from Our Broadmayne HQ and Value of transaction.

Example Delivery's:-

To Dorchester in our Green Zone is £5, but if your order is over £35 the delivery is Free.

To Wool in our Black Zone is £7.50, but if your order is over £70 the delivery is Free.

To Litton Cheney in our Red Zone is £10, but if your order is over £85 the delivery is Free. 

To Sturminster Newton in our Blue Zone is £12.50, but if your order is over £100 the delivery is Free

To Wincanton in our White Zone is £15, But if your order is over £150 the delivery is Free.

Terms and Conditions

1. Introduction

These are Dorset water centre’s Terms & Conditions. They tell you:

  • The rules for using our services

  • What you can expect from Dorset Water Centre

  • Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.

The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services”?

Anything offered by Dorset Water Centre:

  • Enquiries

  • Estimates

  • Installations

  • Repairs

  • Emergency Call Outs

  • Servicing

  • Guarantees

4. Terminology

For the purpose of these terms & conditions the following words have the following meanings:

  • “Us/We/Our” refers to Dorset Water Centre.

  • “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).

  • “Tradesperson/tradespeople” refers to the representative(s) appointed by Dorset Water Centre to carry out work.

  • We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

Labour (the amount of time spent by the tradesperson carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.

Materials supplied by us.

You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero rated.

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials, and will be within 10% over the equivalent total hourly rate cost. All costs are subject to VAT at the prevailing rate.

Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

  • If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.

  • If, after submission of the estimate, there is an increase in the price of materials.

  • If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.

  • If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.

We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

7. Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives. Offers and incentives should be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.

8. Material Collection

Collection of non-stock items is chargeable, however:

Time taken will be kept to a minimum and within reason.

If the collection time is likely to exceed 45 minutes you should be additionally informed of the circumstances.

Only one tradesperson is permitted to leave the job to collect required materials/parts.

9. Invoices & Payment

Upon completion of work you will be invoiced, for which payment is due on receipt. Dorset Water Centre reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.

You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.

10. Timekeeping

Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.

We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

11. Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) with at least 24hours notice before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.

If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

12. Satisfaction

Dorset Water Centre are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.

13. Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by a Dorset Water Centre tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.

The guarantee will become null & void if the work/appliance completed/supplied by us is:

Subject to misuse or negligence.

Repaired, modified or tampered with by anyone other than a Dorset Water Centre tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

Blockages in waste or drainage systems.

Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.

Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

14. Liability

We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in our comments/recommendations.

We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

15. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:

Retake, sell or otherwise deal with or dispose of all or any part of these goods.

Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.

Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.

The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

16. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

17. Your Kinetico Warranty Terms & Conditions

Kinetico Home Water Treatment Products are manufactured to exacting standards and backed by the most comprehensive warranties in the industry. Your guarantee is in addition to and does not affect your statutory rights. The guarantee is valid from date of purchase and subject to the following conditions.

- The product is used for domestic purposes only in the United Kingdom (Mainland).

- The product is installed and operated in accordance with our installation and operating instructions.

- The product is not subject to misuse or tampered with in any way.

- The product has been purchased from an Authorised Kinetico Dealer.

- The guarantee has been registered with Kinetico UK Ltd within 28 days of purchase.

Within the guarantee period, should the product or any part thereof prove to be defective by reason of faulty workmanship or materials used in the manufacture of the product, we shall, at our option, either repair or replace the same free of charge provided the above conditions have been met and that the service work is carried out by Kinetico UK Ltd or by an Authorised Kinetico Service Agent.

Premier and Premier Maxi come with a 2 year warranty which is extended to 10 years parts warranty if you register your product within 28 days of installation. Outside of one year, labour will be charged.

The product warranty is transferable by the original owner to a subsequent owner provided that the system remains at the site of the original installation.

The original owner may move the product to another location. Warranty will remain with the product provided that once installed, it is commissioned by an Authorised Kinetico Dealer.

For service under this warranty, contact your local Authorised Kinetico Dealer (us).

*10 years warranty does not apply to ERGO 5, SuperSoft, AquaBlu, or Essential water softener or the K2 water filter system.

10 years warranty only applies on the K5 range if installed after the installation of a Kinetico water softener or on water less than 170ppm.

18. Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. 

You must not:

  • republish material from this website (including republication on another website);

  • sell, rent or otherwise sub-license material on the website;

  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

  • edit or otherwise modify any material on the website; or

  • redistribute material from this website

19 Delivery 

  • Any date quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods, howsoever caused.

  • Buying products outside the region we sell to, may result in said item to not be delivered and the possibility for a refund to not take place. Cancellation of an item may be placed within 7 days of your order with a full refund.

  • Delivery shall take place by such method as we may, in its absolute discretion decide, to the delivery destination, on or as close to the delivery date as is reasonably practicable in all the circumstances.

  • In the event that the Consumer requires a delivery on a day or time outside of DWC normal delivery hours, we reserves the right to make an additional charge, and shall advise the Consumer of any such additional charge when the order is confirmed. For the avoidance of doubt, the delivery date is approximate only, and time shall not be of the essence for delivery.

  • Delivery of the Goods shall be deemed to have taken place when they have been delivered to the delivery destination as nominated by the Consumer.

  • In the event that payment for the Goods has been, or is to be, made using a debit or credit card, then we reserves the right to only deliver the Goods to the registered address of the card holder of that card.

  • If, for any reason, the Consumer is unable to accept delivery of the Goods when the Goods are due and ready for delivery, then we may, in its absolute discretion, arrange the storage of the Goods and the Consumer shall be liable to DWC for the reasonable costs (including insurance) of such storage. This provision is without prejudice to any of DWC rights in relation to a failure by the Consumer to take delivery of the Goods or pay for them in accordance with the Terms of the Contract.


These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

WaterWise2018ltd Trading as Dorset water Centre is a company incorporated in England and Wales with registered number: 11242092

Our registered office and trading address is: Dorset Water Centre, Unit H4, Broadmayne, Dorchester, Dorset DT2 8LY

Our registered VAT number is: 294813570

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