Frequently Asked Questions

Find your inlet and outlet valves to your water softener, turn those off (perpendicular to the pipe), and then turn your bypass valve on (in-line with the pipe).

Use high quality, pure, food grade salt. We recommend Kinetico Block Salt or Brøste Salt Tablets. You can purchase them from us here.

Press 'Learn More' to find out how to solve problems with the rate at which your salt is used, salt bridges, and having no salt in your machine.

Use a water hardness test kit, add a pellet to a small amount of water and look for its colour. If it is green then your water is soft. Press 'Learn More' to find other methods of testing water hardness.

Quite hard! Most places exceed 200ppm in hardness, and we've seen numbers nearly double that! Make sure your water is soft with a hardness test kit and 'Learn More'